12% increase in sales by account managers using PACE
PACE has increased the confidence of Fennia’s sales force when meeting with clients and broadened the product range offered to clients.
PACE helps to focus the time used for the discussion with the client on the actual challenges and risks involved in the client’s business.
More time is available for presenting and selling the solutions outlined on the basis of the customer survey. What makes this approach successful is that the basis for the solutions’ selling points has already been created during the survey.
10x more customer surveys & smart analyses
Fennia uses PACE’s survey engine to automate 75% of the stages included in their risk survey process
The new high-volume survey approach provides more information about the customers’ needs related to insurance and, in the process, enables deeper understanding of the clients’ business risks
In practice, the new customer survey approach not only enables the identification of business risks but also gives tools for reducing and eliminating risks
96% of account managers see PACE as beneficial for their company
PACE spreads best sale practices and systemises sales messages and tactics for the entire sales force. Thanks to the easy-to-use software and well-thought training, Fennia has been able to successfully complete the change process. On the company level, PACE is integrated with data warehouse (CRM etc data) and Single-sign-on, making it a complete sales execution tool.
At the same time, sales management receives more accurate information on managing performance, while also gaining a better picture of what happens in the field with less manual reporting from account managers.
25 min of account manager's time saved by PACE per one client encounter
PACE automated recurring routine operations and streamlined the work process.
From the get-go, Fennia’s sales force has embraced PACE as a practical and useful tool that helps them to automate routines related to sales and account management, while also improving the conditions for sales.
Additional sales come from a combination of saved time and improved motivation. In total, Fennia forecasts ca. 10 000 saved hours from routine operations per year.